Shipping policy

Shipping Policy for Paint the Skye - Painting Mats for Kids

Thank you for choosing Paint the Skye for your kids' painting needs! We understand the excitement of receiving your order promptly, and we strive to make the shipping process as smooth as possible.

Processing Time:

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation. Custom orders may require additional processing time.

Shipping Methods:

  • We offer standard shipping for all orders, with estimated delivery times of 7-9 business days within the United States. For international shipping, estimated delivery is in 12 business days.

Shipping Rates:

  • Shipping rates are calculated based on the weight of the package and the destination. Rates will be displayed at checkout before payment.

International Shipping:

  • We currently ship outside the United States. However, we are not responsible for any additional shipping costs, customs fees, or taxes that may be incurred. 

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Shipping Delays:

  • While we strive to deliver your order on time, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your patience and understanding in such situations.

Damaged or Lost Packages:

  • In the rare event that your package is damaged or lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

Contact Us:

  • If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact us at hellopainttheskye@gmail.com. Our customer service team is here to assist you.

Thank you for choosing Paint the Skye for your kids' painting mats! We look forward to serving you and providing your little artists with the tools they need to create their masterpieces.